Privacy policy

This privacy policy ("Policy") applies to Wedd Technologies, a private limited company incorporated under the Companies Act, 2013, having its registered office at 30-15-166, 2nd Floor, Hirawat Complex, Dabagardens, Visakhapatnam-530020, Andhra Pradesh, India ("Company" / "We" / "Us"). We may change or update this policy at any time, and the same will be updated here.

If you are a Wedd.ai user or customer, we shall notify the changes or updates either by sending an email or a notification on the Wedd.ai platform ("Platform"). Please ensure to read such notices carefully.

We sincerely believe that you should always know what data we collect from you, the purposes for which such data is used, and that you should have the ability to make informed decisions about what you want to share with us.

Therefore, we want to be transparent about: (i) how and why we collect, store and use your personal data in the various capacities in which you interact with us; and (ii) the rights that you have to determine the contours of this interaction.

Summary

While we would strongly advise you to read the Policy in full, the following summary will give you a snapshot of the salient points covered herein:

• This Policy details the critical aspects governing your personal data relationship with Wedd Technologies;
• Your personal data relationship with us varies based on the capacity in which you interact with us/avail of our products and solutions ("Services"). You could be: (i) a visitor to https://www.wedd.ai/ ("Website") or any pages thereof ("Visitor"); (ii) a person/entity availing of one of our Services ("Customer"); or (iii) a wedding vendor or service provider connected through our platform ("Vendor");
• Based on whether you are a Visitor, Customer or Vendor, the type of data we collect and the purpose for which we use it will differ and this Policy details such variations;
• This Policy is a part of and should be read in conjunction with our Terms of Use available at https://www.wedd.ai/terms-of-use; and
• This Policy will clarify the rights available to you vis-à-vis the personal data you share with us.

If you have any queries or concerns with this Policy, please contact our Grievance Officer (refer Section 12). If you do not agree with the Policy, we would advise you to not visit/use the Website or the Wedd.ai platform.

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1. Information We Collect and How We Use It

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‍For the avoidance of any doubt, we should clarify that in the event we anonymize and aggregate information collected from you, we will be entitled to use such anonymized data freely, without any restrictions other than those set out under applicable law.

Where such data is not being used by us to render Services to you, we shall explicitly seek your consent for using the same. You can choose to withdraw this consent at any time by contacting us at admin@wedd.ai.

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2. Data Processing and User Experience Enhancement

Wedd Technologies processes customer data to enhance the services we provide, ensuring that customer data is handled accurately, efficiently, and securely for wedding planning services. All data processing is performed with a strong commitment to safeguarding customer privacy.

We implement strict access controls, encryption, and regular audits to prevent unauthorized access to, or misuse of, your information. We do not share private or personal data with AI systems. We only use anonymized and aggregated data to enhance user experience and improve platform functionality.

We do not share customer data with external entities for training purposes or for any purpose beyond the agreed-upon scope of our services. Any personal data processed is handled in compliance with applicable data protection laws.

3. Data Sharing and Third-Party Services

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3.1 Vendor Data Sharing

Important Note: Wedding planners (customers) are the data owners on our platform. They have full control over what information is shared with vendors or other partners. By default, vendors do not have access to customer data unless explicitly authorized by the customer.

3.2 Third-Party Services

We may share your data with the following third-party services:

• Google Services: For authentication and API services
• WhatsApp Business API: For sending notifications and communications
• Gmail SMTP: For sending emails
• PayU: For payment processing (when implemented)
• AWS India: For data storage and hosting (Mumbai and Hyderabad regions)

3.3 Marketing and Advertising

With your consent, we may use your data for targeted advertising and marketing purposes through email and WhatsApp communications.

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4. Your Rights & Preferences as a Data Subject

Subject to applicable Indian laws and regulations, the rights afforded to you as a data subject are:

1. RIGHT TO BE INFORMED: You have a right to be informed about the manner in which any of your personal data is collected or used which we have endeavored to do by way of this Policy.
   
2. RIGHT OF ACCESS: You have a right to access the personal data you have provided by requesting us to provide you with the same.
   
3. RIGHT TO RECTIFICATION: You have a right to request us to amend or update your personal data if it is inaccurate or incomplete.
   
4. RIGHT TO ERASURE: You have a right to request us to delete your personal data.
   
5. RIGHT TO RESTRICT: You have a right to request us to temporarily or permanently stop processing all or some of your personal data.
   
6. RIGHT TO OBJECT: You have a right, at any time, to object to our processing of your personal data under certain circumstances. You have an absolute right to object to us processing your personal data for the purposes of direct marketing.
   
7. RIGHT TO DATA PORTABILITY: You have a right to request us to provide you with a copy of your personal data in electronic format and you can transmit that personal data for using another third-party's product/service.
   
   

In case you want to exercise the rights set out above, you can contact our Grievance Officer whose details are set out in Section 12 below.

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5. Legal Basis for Processing

The grounds on which we can engage in processing are as follows:

6. Data Retention

We will store any personal data we collect from you as long as it is necessary in order to facilitate your use of the Services and for ancillary legitimate and essential business purposes – these include, without limitation, for improving our Services, attending to technical issues, and dealing with disputes.

We may need to retain your personal data even if you seek deletion thereof, if it is needed to comply with our legal obligations, resolve disputes and enforce our agreements.

If you are a customer, please be advised that after you terminate your usage of our Service, we may, unless legally prohibited, delete all data provided or collected by you from our servers within a reasonable timeframe.

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7. Data Transfer and Storage

7.1 Data Storage Location

Your data is stored on secure servers located in India, specifically in AWS data centers in Mumbai and Hyderabad regions. We do not transfer or store data on international servers.

7.2 Third-Party Processing

In the ordinary course of business, we may employ other companies and people to assist us in providing certain components of our Services in compliance with the provisions of this Policy. To do so, we may need to share your data with them.

Some examples of where we may sub-contract processing activities to third parties include data analysis, marketing assistance, processing payments, and providing customer service.

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8. Compelled Disclosure

In addition to the purposes set out in the Policy, we may disclose any data we collected or processed from you if it is required:

• Under applicable law or to respond to a legal process, such as a search warrant, court order, or subpoena;
• To protect our safety, your safety or the safety of others or in the legitimate interest of any party in the context of national security, law enforcement, litigation, criminal investigation or to prevent death or imminent bodily harm;
• If required in connection with legal proceedings brought against Wedd Technologies, its officers, employees, affiliates, customers or vendors; or
• To establish, exercise, protect, defend and enforce our legal rights.

9. Security of Your Personal Information

We implement industry-standard technical and organizational measures by using a variety of security technologies and procedures to help protect your data from unauthorized access, use, loss, destruction or disclosure. When we collect particularly sensitive data, it is encrypted using industry-standard cryptographic techniques including but not limited to SSL, TLS, RSA, and AES.

Our security measures include:

9.1 Technical Safeguards

• Data Encryption: Sensitive personal data is encrypted both in transit and at rest using strong encryption methods such as AES-256
• Network Security: We employ secure network architecture, including firewalls and intrusion detection systems
• Access Control: We ensure that access to personal data is granted only to authorized personnel on a need-to-know basis

9.2 Organizational Measures

• Regular Audits: We conduct regular security audits and assessments to identify potential vulnerabilities
• Incident Management: We have established protocols for managing and responding to security incidents
• Employee Training: We conduct regular training programs for our employees to ensure compliance with security policies
• Third-Party Compliance: We ensure that any third-party service providers adhere to equivalent security standards

9.3 Physical Security

• Data Center Security: Our AWS infrastructure providers maintain robust physical security controls
• Environmental Controls: Appropriate environmental controls are maintained to protect against damage and interference

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10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website and Platform. These technologies help us:

• Remember your preferences and settings
• Understand how you use our services
• Improve our platform functionality
• Provide personalized recommendations

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our services.

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11. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we discover that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

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12. Grievance Officer

The name and contact details of our Grievance Officer, who you may contact if you have any concerns, complaints or feedback pertaining to this Policy, are as follows:

Name: Raj Bansal
Designation: Chief Technology Officer
Company: Wedd Technologies
Address: 30-15-166, 2nd Floor, Hirawat Complex, Dabagardens, Visakhapatnam-530020, Andhra Pradesh, India
Email: admin@wedd.ai

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

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14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Wedd Technologies
30-15-166, 2nd Floor, Hirawat Complex
Dabagardens, Visakhapatnam-530020
Andhra Pradesh, India
Email: admin@wedd.ai
Website: https://www.wedd.ai